All notifications that the sales team will normally get as if the customer responds to them. Right now, sales are not being notified at all which is a major flaw

Thanks for sharing this, Jacqlyn Henning — totally hear you. Just to make sure we’re solving the right thing: when a customer replies to Genius, what kind of notification would be most helpful for the salesperson (email, in-app banner, push, etc.)? I’m looping this into our review with the team, and we’ll follow up if we need any more details.