Customer response to AI | Voters

Customer response to AI

Nate Powlison

When the customer responds to the AI text or email, it should still notify the salesperson that they have an unresponded communication, instead of the Genius notification bucket only.

Shelby Parker

Thanks for flagging this, Nate Powlison — really helpful feedback. I can see how important it is that replies to AI texts/emails still surface as an “unresponded communication” for the salesperson (not just in the Genius notification bucket). I’m sharing this with the team for review, and we’ll follow up if we need any additional details from your side.