Customer Incentive Acknowledgement
D
Dylan Kellow
Customer Incentive Acknowledgement inside sold docs and the by it self sheet does not pull the incentives name correct or amount and the bottom does total correct.
inside sold docs and the by it self sheet does not pull the incentives name correct or amount and the bottom does total correct.
Acknowledgement
D
Dylan Kellow
Nothing adds up and it does not show any incentives so when I click on bonus cash for example to 500 nothing shows on incentive acknowledgment on standalone doc or sold doc in the print chain. no name no total no amounts.
thank you!
Shelby Parker
Sorry you’re running into this, Dylan Kellow — that definitely sounds confusing, especially if the line items don’t match even though the total does. To help us narrow it down, could you share: (1) which incentive(s) are showing the wrong name/amount on the Customer Incentive Acknowledgement and what you expected to see instead, (2) whether this happens on every sold doc / standalone acknowledgement sheet or only certain deals (e.g., specific incentive types or scenarios), and (3) when the bottom total is “correct,” is it correctly adding up the incentives you intended even though the individual lines are wrong, or does it seem correct for another reason? If you can include an example or screenshot (with any sensitive info removed), that would help us reproduce it faster.