Customer has passed away
T
Thomas Sliker
No way to remove customer if they have passed away.
T
Thomas Sliker
Tough questions....we currently have no way of knowing if a customer has passed away! The question arose when I was prompted to send a birthday greeting to someone that I knew was deceased!!!
Shelby Parker
Hey Thomas Sliker, thanks for your feedback! I have a few more questions for you:
- What specific information or data should be removed or retained when a customer is marked as deceased?
- Are there any legal or compliance considerations we should be aware of when removing a deceased customer's data?
- Would you like any notifications or confirmations to be sent to the dealership or next of kin when a customer is marked as deceased?