Credit app info, such as social security and birth year should stay in the system for at least 24 hours. | Voters

Credit app info, such as social security and birth year should stay in the system for at least 24 hours.

Amie Skidmore

A credit app was received at 8:48 pm on a Tuesday, we closed at 6, and do not open until 9 am on Wednesday, so the info was gone before we could even look at it.

Shelby Parker

Thanks for sharing this, Amie Skidmore — totally hear you on how disruptive that is, especially when an application comes in after hours and the details are gone before your team can review it. I’ve shared this with the team so we can look into extending how long that credit app info is retained, and I’ll follow up if we need any additional specifics from your side.