Credit app auto emails
D
Dolly Ruiz
We have different rules set up per different lead source, and when a dupe lead is auto-flagged by the system, the lead will not follow the specific rules that we set if it is merged with a different lead source by the system. When manually merging, we can choose the lead source that will be at the top to ensure the rules are followed for the right lead source. This should be an automated option by the system. When a lead source comes in, regardless of whether it is a dupe of another lead source, it should follow the designated Rules that the store has set up for THAT specific lead. We want to set up auto emails for credit application leads, but this only works if the lead comes through specifically for the AutoFi Standalone App Leads. Customers may have shopped with us prior to placing the application; therefore, they will have a different lead source and the rules will not follow accordingly.
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Shelby Parker
Thanks for flagging this, Dolly Ruiz — really appreciate the detailed context here. Totally hear you on how disruptive it is when an auto-flagged dupe/merge changes the “top” lead source and then the wrong Rules (and auto emails for credit app leads) end up applying. I’m sharing this with the team to review, and if we need a bit more info to reproduce it on our side (e.g., an example lead pair + the Rules tied to each source), I’ll follow up.