Conversations issue
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Vinny Schmidt
I notice my conversations tab does not show anything although im engaged with a lot of customers. could you assist with this
Shelby Parker
Hi Vinny Schmidt — sorry you’re running into this, and thanks for flagging it. To help us narrow down what’s going on: when you open the Conversations tab is it totally blank, or do you see anything like a “no conversations” message, filters applied, or an error? Also, is this affecting everyone at your dealership or just your specific login? And which types of customer interactions are you expecting to show up there (SMS/text, email, chat), and where are you currently seeing those conversations instead (if anywhere)?
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Vinny Schmidt
Shelby Parker My section is totally blank. I just happened to notice that other people were able to engage with their customers through the conversation tab on the left of the screen. I didn't even realize it was an option. I was just remembering my customers, searching for them, and re-engaging them once I found their account.