Control over Genius | Voters

Control over Genius

Emily Prudente

A feature request to control AIM/Genius hiring based on the reason the customer's last deal was deaded out. If we dead a customer for buying elsewhere within the past 6-12 months, no reason for Genius to reach out. 9/10 times that customer will be too far upside down and Genius gives false hope we can help

Shelby Parker

Thanks for flagging this, Emily Prudente — totally hear you on how Genius outreach in those “bought elsewhere in the last 6–12 months” cases can create false hope and waste cycles. This is really helpful context, and I’m looping it into our review so the team can assess what controls we can add around AIM/Genius hiring based on the last dead reason. If we need any extra details on your workflow or how you’d want the rules to behave, I’ll follow up.