Clickable phone number inside email and text to customer | Voters

Clickable phone number inside email and text to customer

Dori Smith

We need a hyberlink click-to- call option for our phone number inside of emails/text responses to customers. This would allow them to respond to us easily from their phone when they are reading responses (from their phones).

Shelby Parker

Thanks for sharing this, Dori Smith — totally hear you on how much smoother it’d be if customers could just tap your number to call when they’re reading an email/text on their phone. I’m looping this into our review with the team, and if we need any extra details (like where you’re seeing this most often or an example message template), I’ll follow up.