We recently went live with click to call, which has been great to make sure activities are actually being completed. I am running into an issue with duplicate leads coming in and not being able to clear them. Before click to call I would select call - other result was done. Now with Click to call I cannot. We have to call, email, or text. Sometimes this makes zero sense to do especially when there is constant communication going on with the customer and sales/bdc. Calling, texting or emailing to just clear the lead is silly and makes us look bad. I was told that mixed click to call could be turned on which would be great but I do not want this on for everyone because I will have people go back to the normal way of faking calls and never using the click to call. There needs to be a way to turn on mixed click to call to only certain users and/or permission groups. There has to be a better way to clear duplicate leads without call/text/email when those activities make no sense. We just received a lead from a customer who has sent 8 leads in and there is no need for a new touchpoint.