Chat
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Mike Konzel
When speaking with a customer on mobile and responding to a chat, you can only see the immediate first message and not the entire text message change. It would be much easier to respond accurately and appropriately if I could see the entire text chain. Thank you.
Shelby Parker
Thanks for flagging this, Mike Konzel — totally hear you on how limiting that is when you’re trying to respond from mobile. This is really helpful context; I’m sharing it with the team so we can dig into what’s going on with only the first message showing, and we’ll follow up if we need any additional details.