Change Color for Incoming and Outgoing Texts and Emails
gathering votes
A
Ashley Kanuszewski
Can we please implement where the incoming/ outgoing texts and emails are color coordinated so it is easier to navigate thru the activity section vs bouncing back and forth between that and communications tab.
Michele McCoy
Merged in a post:
Customer Responses in Difference Color on the Activity Timeline
R
Roman Doranski
It would be nice if customer responses in the activity feed were highlighted/emboldened somehow.
It would make spotting the times when a customer interacted faster when skimming their activity history.
L
Larnell Cornish
I 100% agree, and it would also "decrease" response time when replying to a customer.
A
Alex Weidenbenner
Merged in a post:
Color coordinated outbound/inbound
A
Alex Smith
It is often times challenging to find old customer responses via text and email because the email and text icon are the same color for both customer responses and dealer replies. If a customer responds to your email, the color should be different then the natural blue icon there is now. This will help figure out where the conversation actually started without having to scroll through the log and the conversation tab. My idea is blue email icon for outbound attempts and purple email icon when the customer responds. Or the text icon is blue when an outbound attempt is made. Maybe when the customer replies that text icon is green.
A
Alex Weidenbenner
Merged in a post:
Change Text bubble Color on customer card
A
Adam Kent
Make the text icon from the customer a different color. Right now both show blue, would be easier if one was different color.
Drew Adler
Merged in a post:
Text Labels
N
Nolan Kinchsular
We would like to see if it is possible to have a more distinct differentiation in messages sent to and from the customer in the conversation tab. Maybe separate the colors or maybe just only include the senders name on the header. We believe this would create a quicker and more ergonomic environment for follow up!
Drew Adler
Merged in a post:
TEXT TO/FROM (CHANGE COLOR)
R
Randall Mims
Please update the blue text bubble in the timeline to a different color. Use blue for user messages and yellow (or another distinguishable color) for customer responses. This will enhance readability and make it easier to differentiate between messages at a glance.
S
Sheila Kunert
This would speed things up!
J
Jordan Butrick
THIS WOULD BE AWESOME
Shelby Parker
Hiya Nolan Kinchsular, thanks for this post! I have a few more questions for you:
- What specific colors or design elements would you find most helpful for differentiating messages?
- How often do you encounter confusion due to the current message layout?
- Are there any other features in the conversation tab that you think could be improved for better usability?
Drew Adler
Merged in a post:
Texting
G
Glenn Ellis
You probably should change the color of the text bubble to distinguish to and from...
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