Change Color for Incoming and Outgoing Texts and Emails | Voters

Change Color for Incoming and Outgoing Texts and Emails

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Ashley Kanuszewski

Can we please implement where the incoming/ outgoing texts and emails are color coordinated so it is easier to navigate thru the activity section vs bouncing back and forth between that and communications tab.

Drew Adler

Merged in a post:

Text Labels

Nolan Kinchsular

We would like to see if it is possible to have a more distinct differentiation in messages sent to and from the customer in the conversation tab. Maybe separate the colors or maybe just only include the senders name on the header. We believe this would create a quicker and more ergonomic environment for follow up!

Drew Adler

Merged in a post:

TEXT TO/FROM (CHANGE COLOR)

Randall Mims

Please update the blue text bubble in the timeline to a different color. Use blue for user messages and yellow (or another distinguishable color) for customer responses. This will enhance readability and make it easier to differentiate between messages at a glance.

Sheila Kunert

This would speed things up!

Jordan Butrick

THIS WOULD BE AWESOME

Shelby Parker

Hiya Nolan Kinchsular, thanks for this post! I have a few more questions for you:

What specific colors or design elements would you find most helpful for differentiating messages?
How often do you encounter confusion due to the current message layout?
Are there any other features in the conversation tab that you think could be improved for better usability?

Drew Adler

Merged in a post:

Texting

Glenn Ellis

You probably should change the color of the text bubble to distinguish to and from...

Drew Adler

Merged in a post:

Better distinguish inbound and outbound communication on customer card

Cole Allinger

When going through a customer interaction on the deal card it can be difficult to distinguish what is an inbound vs outbound communication. If the icons were slightly different colors, or more distinct it would help read the flow.

Jacob Coleman

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Jacob Coleman

Merged in a post:

Text Colors

Fina Gomez

Having a different color for the customer like a phone text conversation makes it easier to read what was said by the user and the customer

Jonathan Schultz

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closed

Current outgoing text vs. emails have a different shade of blue based on the type of communication happening with the customer.

Leslie Anthony

Jonathan Schultz: I think we were hoping for different colors for incoming vs outgoing regardless of texts or emails, without having to jump to the communications tab. Is this possible? The only thing different now is the "To" and "From" which can sometimes be hard to decipher if there has been a lot of back and forth.

Jonathan Schultz

Leslie Anthony: Thank you for the additional context here!!

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