It would be very beneficial to categorize customers within our Workplan. If I was able to place custom categories with a symbol, note, or color-coded category. I could get through my workplan quicker and more efficiently by going through all the lease-end customers, then go through my engaged customers and take a little more time on. Categorize EV customers, Service appraisal customers, Internet lead customers, etc. This would also allow us to know the customers category or situation, rather than having to reread through all the notes, calls, texts and emails every time.