Can we make email signatures visible all the time?
T
Trevor Johnson
Very confusing how if I send an email to an individual it automatically includes an invisible email signature. Then if I decide to use a template, now magically the email signature has to be visible to send one. The customer no longer will receive the invisible signature. You have to modify templates to include the signature. Same with email blasts. The email signature has to be visible to send one. If it was just always visible there would never be any confusion. This is how salesmen lose out on deals. The customer comes in because they received an email and has no idea who they received it from. Why do I have to play a guessing game on whether or not the customer will receive my email signature?
Shelby Parker
Thanks for calling this out, Trevor Johnson — I can see how the “sometimes invisible, sometimes required” signature behavior would be really confusing (and risky when you’re trying to close deals). We’re sharing this with the team to review and see what the best path forward looks like, and we’ll follow up if we need any additional details from your setup or examples of where you’re seeing it most.