Call Log-additional function
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David Anderson
I'd like to see in our Call Log if a Manager has listened to the call. I had a previous CRM that would allow me to run a report and see what % of phone calls were listened to by managers. We would listen to 100% of the calls to know that we weren't missing any business.
Shelby Parker
Thank you for posting, David Anderson! I have a few more questions for you:
- What specific metrics or data points would you like to see in the report about call listening?
- How frequently would you need these reports to be generated and reviewed?
- Are there any specific permissions or access controls needed for managers to listen to and report on calls?