business name to personal
R
Robert McMahon
The opt in for texting text message. The ability to change the text from addressing an individual of a company as the company. I work in the commercial dept and I just hate calling the customer by the business name when I know the the person I'm texting's first name.
Shelby Parker
Hello Robert McMahon! I have a few more questions for you:
- What specific scenarios or contexts do you encounter where addressing the customer by their business name is problematic?
- How often do you need to switch between addressing a customer by their business name and their personal name in your communications?
- Are there any specific features or options you would like to see in the texting tool to make this process easier for you?