Business hours
D
Daniel Chun
Can we change touchpoint or automated task to business hours?
Shelby Parker
Thanks for raising this, Daniel Chun — totally get why you’d want touchpoints/automations to respect business hours. To make sure we’re solving the right thing, can you share: (1) which specific touchpoint(s) or automated task(s) you’re hoping to limit to business hours, and what they’re currently doing outside those hours that you want to avoid; (2) if something would trigger after hours, should it be delayed until the next business window, skipped, or still sent right away; and (3) are your business hours the same across the whole account, or do they vary by store/location/team?