It has come to my attention that there is a need for a dedicated space in the CRM for SERVICE DRIVE appointments. This should be separate from sales, delivery, service, and general appointments. The reason behind this request is that dealers are increasingly mining their service drive; as a result, the associated appointments and conversations are more closely related to cold call contacts rather than in-market shoppers. By integrating these conversations and appointments within the sales section, it inadvertently creates an unnecessary complexity in evaluating dealership performance. Therefore, we request the implementation of a dedicated space for SERVICE DRIVE appointments to maintain clarity and accuracy in performance metrics.