Please let us block incoming texts from numbers that text us abusive, harassing, or concerning messages.
Shelby Parker
Hey Amy Yost — thanks for raising this, and sorry you’re dealing with those kinds of messages. To make sure we design the right blocking behavior, could you share a bit more detail: where in DriveCentric are you seeing these incoming texts today (which inbox/conversation view), and is the intent to prevent them from showing up there entirely? Also, once a number is blocked, what should happen to future messages from that number—fully rejected, hidden/suppressed, or routed somewhere else for review? And should the block list apply just to a single user/dealership/location, or across your whole organization in DriveCentric?
Reply
Amy Yost
Shelby Parker Hi Shelby, these texts are coming into the general inbox as they are assigned to a particular customer. It would be nice to see them fully rejected, or perhaps add a second for "blocked texts" and "blocked emails" where the rest of incoming and outgoing messages are (see attached screenshot) in a way that only managers or certain assigned users can review them.
It would be great to be able to block emails too as we have seen a rise in phishing attempts.
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