Auto Opt-In Customer if Customer Texts Dealership First
closed
D
Destiny Stump
I think a customer should be automatically opted in if they text us first
A
Ashley Mroczek
Multiple instances of the client texting us and initiating contact to which we reply with an opt-in and the customer doesn't respond.
P
Phillip Gill
While I think the interpretation based on the link provided is a bit conservative, how does the system respond to get the customer to opt-in at that time?
Can the response back to the customer be "In order to receive communication back you need to reply 'YES' to his message"
Drew Adler
closed
Hello and thank you for the feedback! We are no longer considering this request given the introduction of the FTC One-to-One law which has further increased the scrutiny by which express consent is required to text a consumer: https://docs.fcc.gov/public/attachments/DOC-408396A1.pdf
C
Caitlyn Wetherald
We've also had customers who have texted us through drive as a referral from other customers. Can't reply to their message without first sending the opt in which hurts the flow of conversation.
J
Jay Duck
THIS!!
Drew Adler
Merged in a post:
Being texted/Opt - in texts
M
Matthew Martin
I have customers who respond to voicemails via text before I have sent an opt-in message. I clearly have their consent to text yet the system still requires the same Opt-in message to be sent instead of responding naturally.
Drew Adler
under review
Shelby Parker
Great to hear your perspective, Destiny Stump! I have a few more questions for you:
- Can you provide more context on the scenarios where this feature would be most useful?
- Are there any specific regulations or privacy concerns we should be aware of when implementing this feature?
- Would you like this feature to be applicable to all incoming text messages or only certain types?