It would be very convenient for managers and all if it were made possible to add a documents or photo attachments button to the note section. It would be nice to be able to put conversations over there via copy and past from my personal phone without having to retype the entire conversation, or worrying about things, like including things like photos the customer has sent me via my personal phone. This way managers and staff are on the same page in case the customer has reached out to your cell rather than through DriveCentric and can check that conversation or document out.