Appointment Creation Notification Delays
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Brandon Chittenden
Notifications that an appointment was set should be sending to customer immediately, not later. It's confusing to not see that happen immediately on the user end, so you question whether it's actually sending.
Additionally, many times we're doing it while on the phone with the customer and ask them to confirm while we have them captively in conversation. If it doesn't sent quickly, there's no way to confirm while we're talking to them.
Shelby Parker
Hi Brandon Chittenden — thanks for flagging this. Totally hear you on how confusing (and disruptive) it is when appointment notifications don’t go out right away, especially when you’re trying to confirm with a customer while you’ve got them on the phone. We’re going to dig into what’s causing the delay on our side; if you’re able to share an example or any patterns you’ve noticed (e.g., how long the delay typically is, and whether it happens every time or only sometimes), that would really help us reproduce it and investigate faster.