Appointment Confirmations/Reminders via Genius
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Nick Degnan
Appointment confirmation would be a great addition to genius. Depending on when the appt is scheduled it would be beneficial to have an appointment reminder go out the day before an appt and have an appt confirmation go out the same day as an appt. It's a fact in this industry that show rates dramatically increase when appt reminders and confirmations are implemented. This could be done via email or text if a customer is opted in.
Ultimately you could leverage the results of this feature to market Drive Centric as an even higher converting CRM than it already is.
Drew Adler
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All - pardon the delay on updating this post! Genius via Genius Max can now send Appointment Reminders and Confirmations via text and/or email for scheduled appointments. The dealership can define the timeframe in which the communication goes out to the customer both after appointment creation and prior to the appointment start time. Appointments that are confirmed via this method are registered in DriveCentric!
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Amanda Garcia
Since this is active, an adjustment I'd like to see is a "tentative" option, so when we have those tentative appointments (Example: I'll be there sometime after lunch or I'll be there sometime between 3 and 5); the AI doesn't text them the exact timing for confirmation, as we have to pick a specified time to set an appointment.
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Kelly Dinan
I do not like that this feature does not give the option to disable AI from automatically sending out these texts. There's no way to turn it off, especially for a tentative appointment or a placeholder appointment.
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Emma Urquia
This would help so much!! It would like a lot of extra tasks and time off of everyone's hands.
Drew Adler
Merged in a post:
Appointment confirmation text
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Tracy Aten
To send out a text a couple of hours before the appointment to remind them of the appointment they have set with us
Shawn Goebel
Merged in a post:
Appointment Calendar Plug
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Jon Blakely
The ability to link appointment to Google Calendar and website integration. Allow a customer to schedule an appointment from the website and link with their personal calendar of choice.
Shawn Goebel
Jon Blakely Thank you for the feature request! I am going to move this into Planned! We are planning on doing this by utilizing AI to send out an appointment confirmation with the calendar plug in! Thank you again!
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Greg Brown
Shawn Goebel: I actually spoke with a rep and she had informed me DC was looking to integrate a little more with the service end of the DMS systems. If this appointment confirmation/reminder could be added to the service side of things that would be amazing too!
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Travis Lawrence
Yes please
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Brandon Wachenschwanz
Yes please!
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Chris Demetriades
yes
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