Appointment confirmation created for in-store customer - delay until Day 2 | Voters

Appointment confirmation created for in-store customer - delay until Day 2

Asha Quinn

As a salesperson, I do not want a customer who is in the store to receive an appointment confirmation notice from the AI until the following day. They can confirm anything while they're in the store - the confirmation is ineffective as a reminder/true confirmation until they have left.

Shelby Parker

Thanks for posting this, Asha Quinn — really appreciate you calling it out. Totally hear you on why an immediate confirmation for an in-store customer isn’t very useful as a true reminder. I’m sharing this with the team for review, and if we need a bit more context on your workflow (e.g., how you’re distinguishing in-store vs. not), I’ll follow up with a couple quick questions.