App text reply
under review
C
Chris Watson
When you are receiving a text message from a customer and the phone numbers on the profiles are Husband and wife's number. On the mobile app you can't see who your responding back to so in return i end up texting the wrong person back and i don't have the option to choose who i am responding to. It makes the customer upset-
Michele McCoy
under review
Michele McCoy
Chris Watson Thank you for reaching out. Can I get more information to help us better understand? Are you talking about when replying to a message in the Unreplied notification drawer? That should take you to Conversations and go to the number the text came from automatically.