Allow Tokens when composing emails
A
Alexis Gutierrez-Malagon
Right now, it seems inserting tokens only works in email templates. To ensure quality emails, my store removed the email templates altogether. I used AI copywriter fresh emails daily but must manually edit customer/vehicle/desking/appointment information, which takes a lot of time. Inserting tokens will help tremendously with time.
Besides being more efficient in email composing, token use would prevent misspelling uncommon or homophones (Ashley vs. Ashleigh, or Crystal vs. Christal).
Adding a "Select Token" drop-down within the email editor would be useful to not keep the Token Guide pdf open at all times.
Shelby Parker
Thank you for posting, Alexis Gutierrez-Malagon! I have a few more questions for you:
- Can you provide examples of the most commonly used tokens in your daily emails?
- How often do you find yourself needing to insert tokens while composing emails?
- Would you find it useful to have a feature that suggests tokens based on the context of your email?
A
Alexis Gutierrez-Malagon
Shelby Parker
- Sought Vehicle info, trade vehicle info, customer name, appointment time and date, dealership name, source name.
- Every email. I use Customer Name tokens to avoid data-entry error
- It would be useful so long as I didn't have to compose the email first. A drop down would be more user friendly.