I would like and use this feature a lot!

This would be good

I would keep it simple using existing functionality.

MVP:

Add it into the Notifications area.

After clicking the vertical ellipsis;

- After clicking "Mentions" open a notes area.

- All users & groups should be able to receive.

- All users should have access by default

- All users receive notifications as if they were mentioned on a deal

- Add permission to allow managers to view a mentions log.

- As a manager I need to be able to ensure users aren't misusing.

MMP:

Add message threads and possibly channels based on feedback from MVP.

Thanks for sharing this, Tony Rhoades — totally hear the use case here, and it’d definitely make team coordination smoother. To make sure we’re scoping the right solution, could you clarify a couple things: where would you expect to type/send a Mention that isn’t tied to a specific customer (e.g., a general team message area vs. a task/note or somewhere else)? Who should be able to receive those Mentions (all salespeople at your dealership, specific roles/teams, or everyone in the store)? And after you send it, what should happen—just a notification, or should it also create a message/thread that people can reply to?