Allow Store-level users to silence communication only for themselves
A
Adam Miller
It would be very helpful for managers to be able to silence conversations that they don't need to personally follow without affecting the visibility for e.g. associated salespeople.
Shelby Parker
Hiya Adam Miller, thanks for this post! I have a few more questions for you:
- What specific scenarios or types of conversations do managers typically want to silence?
- How frequently do managers need to silence conversations, and is this a temporary or permanent need?
- Are there any specific notifications or alerts that should remain active even when a conversation is silenced?
A
Alex Bushey
Shelby Parker Hi Shelby.
- This would be for conversations that are between the sales person and the customer, or bdc person and the customer. I believe because the managers see so many of these notifications, they feel the need to clear them to catch up.
- Based on the fact that a manager sees every incoming text or email from every sales person or bdc to a customer, I would say very frequently they would want to clear them out (daily).
- Only the notifications NOT directed at the manager should be silenced, but see the note below for what we may prefer to have.
Suggestion: Separate the alerts if we can, where a manager can go see their own alerts destined for them, and check a separate spot for sales "team" notifications. This way they can check on sales peoples stuff, or their own, instead of them all being blended together.
A
Adam Miller
Alex Bushey This is it exactly, thank you Alex.