Allow Genius to Message Customer Despite Duplicate Number
gathering votes
C
Christine Conley
Currently if more than one customer has the same phone number the Genius self fires. The issue with that is for stores that get multiple leads with valid emails, but the customer doesn't want to provide a valid phone number. These customers will often use the phone number of the store as a place holder and the Genius will self fire. Those customers actually need the AI to work them through email because we have no other way to reach them. Can we get a setting where a store can determine what parameters the AI self fires or continues to work?
Drew Adler
gathering votes
Shelby Parker
Hello Christine Conley! I have a few more questions for you:
- Can you provide more details on how you envision the setting for determining AI self-firing parameters?
- What specific parameters do you think should be included in this setting?
- Can you share any specific instances where the current system has caused issues, and how you think your proposed solution would have helped?
R
Richard Lane
Shelby Parker: I did a test lead, as we do quite often, using a new name/ email of Marie Simpson marieesimpson@yahoo.com I didn't want to put my number because i didn't want my team to know it was me so I used the store number of 813-664-1234. (we get a lot of leads doing that when they aren't quite ready to give us their number). I got the manual emails but nothing from AI. So I had sent it over in a ticket yesterday. My concern is a customer would not be getting the full experience if they don't use their true phone number. I believe it should be based on dupe emails since no two people can have the same email address but it's very similar for phone numbers. Example would be people using the their work number. Example would be me changing my phone number and the cell company recycling that number 6 months later - now someone else has that number but it's not the same person. Maybe it's not a store level option, I think the system as a whole is missing a whole block of opportunities. in our store alone the 813-664-1234 has no less than 25 people who have that same number.