Allow Dealerships to customize the Video text message.
under review
R
Rodney Zimmerman
"I just shot you a video." Set's off SPAM alarms and has caused our open rate to plummet.
V
Victoria Latini
Your system admin can modify that under store settings
G
Glenn Mullen
I always change it to "Glenn from Honda has sent a video message to you."
R
Rodney Zimmerman
We can manually edit the individual messages but we can not edit (customize) the template that says " I just shot a video for you. We have a videographer that sends videos in bulk to customers that have expressed interest in an incoming vehicle once the unit arrives. It's incredibly time consuming for them to individually type out 30-40 text messages after shooting a video. A simple enhancement allowing the dealer to set the template message would help out open rate dramatically.
Shawn Goebel
under review
Shawn Goebel
Rodney Zimmerman Thank you for the feature request! This is already possible, users can edit the message that's included with the Video that is sent to a customer via Text and Email. Are you not able to do this? Thank you!
E
Eric Luke
Agreed.....we also need to be able to on the MOBILE APP IMPERSONATE the BDC agent since we are sending videos out via a videoagrapher
Shelby Parker
Hello Rodney Zimmerman! I have a few more questions for you:
- What specific text would you prefer to use in the video message to avoid triggering spam filters?
- Have you noticed any particular phrases or words that consistently trigger spam alarms?
- How important is the ability to customize video text messages for your dealership's communication strategy?