Can we please convert all outgoing texts that come from the same generated number so we don't have customers confused about who is messaging them!!!

We have multiple managers and other salespeople, who chat with our clients daily, and depending on who is giving the update on any situation, confuse a lot of clients as to what's going on and who they are speaking to.

I know there is the impersonation aspect of the chat, but I think that if the system auto-impersonates based on whoever logs in to add to the conversation would help things move more smoothly.

I think the "AI BOT" chat is fine to stay as a separate chat that we can take over, but when we step in, it goes to the universal # for all of us to communicate with