AIM sends messages to customers where the Genius has purposefully been fired
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Bryce
AIM is sending messages to customers who didnt want to talk to AI/Eve, as well as problematic customers (that you wont let us block btw) even when the Genius has already been fired. The genius never should've replied to one of these messages as well, but told them we'd follow up and "make it right" which is a massive overstep for it to tell a customer. (Which at the core, doesn't even make sense since they also told the genius they already bought a car elsewhere)
Absolutely massive oversight by this new AIM bot that continues to cause more problems because it doesn't seem fully tested before you implemented on a database of a 130,000 of our customers.
Shelby Parker
Thank you for posting, Bryce! I have a few more questions for you:
- Can you provide specific examples or instances where AIM sent messages to customers who did not want to interact with AI?
- What specific criteria or conditions should prevent AIM from sending messages to certain customers?
- How would you prefer the system to handle situations where a customer has already purchased a car elsewhere?
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Bryce
Shelby Parker unfortunately it's been a few days and I dont have a specific example off hand. Perhaps we need an opt-out of Genius button in addition to the Fire Genius button if you are going to have them be separate functionality. Customers you tell us to stop contacting them will still have AIM message them as it is, and thats obviously a problem.
To your last questions, shouldnt AIM not message deals flagged with "dead reason Bought Elsewhere" or that flag within the last few months or something? Some sort of better discernment.