AI Interference
T
Terra Williams
Is there anyway we can add a toggle to turn off AI when engagement is currently happening? My Salesperson, Parker, was texting with the customer and then our AI "Alex" introduced himself/herself and then the customer asked "Who is Parker?".
This happens quite often. It confuses the customer and not everyone wants to speak to an AI bot.
Shelby Parker
Thanks for flagging this, Terra Williams — totally hear you. I can see how the AI jumping in mid-conversation (and introducing “Alex” while Parker is actively texting) would be confusing for customers. I’m sharing this with the team so we can review options like a toggle/way to pause AI during live engagement, and I’ll follow up if we need any additional details from your side.