We’d love to see more flexibility around when the AI communicates with customers.

Currently, messages going out very early in the morning (for example, around 4 a.m.) can feel unexpected from a customer’s perspective. Often, customers reach out during off-hours simply because they have a moment, not because they expect immediate engagement before the store opens.

It would be extremely helpful if we could configure AI communication windows based on business hours. For example:

If a store opens at 9:00 a.m., allow the AI to begin outreach at 8:00 a.m. (one hour before opening).

If a store closes at 8:00 p.m., allow the AI to continue working until 9:00 or 10:00 p.m. (one to two hours after closing).

On days the store is closed (such as Sundays), allow custom hours—for instance, noon to 5:00 p.m.

This approach would allow customers to be acknowledged and “warmed up” before sales staff arrive, while still keeping communication within reasonable and expected hours.

This type of scheduling flexibility would also be especially valuable during holidays or other special closures, when normal business hours don’t apply.

Thanks for considering this enhancement—we believe it would significantly improve the customer experience while giving stores better control over AI engagement timing.