If the sales people schedule is set up, which it is for their day off, can AI send auto message that says this sales person is off today but a manager can help you out if you would like an immediate response? And then it at the managers? - There is currently no way to automate this however that would make for a great feature request! In cases where a customer responds to a salesperson on their day off Managers have access to see everything that comes in, so either they can just jump in and take over or utilize the "Impersonate" feature and impersonate the salesperson and respond.