additional AIM KPI
W
Walker Strong
would be nice to see detractors from AIM campaigns. IE: customers that no longer own, how many customers opted out of text/email, customers that had bad experiences, etc
Shelby Parker
Hey Walker Strong, thanks for your feedback! I have a few more questions for you:
- What specific metrics or data points would you like to see regarding customers who no longer own the product?
- How would you like the information about customers opting out of text/email to be presented or categorized?
- Can you provide examples of what constitutes a 'bad experience' for better categorization in the KPI?