Thanks for sharing this, Amy Yost — love the idea, and it makes total sense to extend “acknowledge” to confirmation replies too. Just to make sure we’re designing it the right way: should the acknowledge behavior apply only when a customer replies with “C” for appointment confirmations, or would you want it to cover other confirmation keywords/messages as well? And once they reply “C,” what should happen on your end (mark confirmed, notify someone, pause/stop reminders, etc.)? Lastly, who should actually see that it was acknowledged — the customer via an auto-reply, your team inside DriveCentric, or both?