Add the ability to log a Generic Task for a Customer
gathering votes
K
Kelly Pierson
Hello. I use my personal account on Facebook and have most of used inventory listed for sale. I talk to many many people on there without phone numbers as they can call/msg/video from messenger app so there is no reason they need a phone number. In the FB Marketplace there are tons of spam, and asking for a phone number usually ends up in a person blocking or reporting you. Bc there is literally no reason to ask for a phone number- you are already communicating via msg. I can not record communication in calls or texts so even though I am - so it looks as though I am not doing much calls/texts regarding management / communication logs. I get a phone number and personal information when they show up for an in person appointment.
Shawn Goebel
updated the status to
gathering votes
Shawn Goebel
Kelly Pierson Thank you for the feature request! I am going to move this one to Gathering Votes to see what other users think about this request! Thank you again and have a great day!
Shelby Parker
Hiya Kelly Pierson, thanks for this post! I have a few more questions for you:
- Can you provide more details on how you would like to log these Facebook Messenger interactions in the CRM?
- What specific information from the Facebook Messenger interactions do you think is most important to capture in the CRM?
- Would you find it useful to have a feature that automatically logs these interactions, or would you prefer to manually input the details?
K
Kelly Pierson
Shelby Parker manually putting data is fine - bc sometimes the communication drags on and on or people 75 percent of time have bad credit it is usually easier to send the link to a credit app thru messenger. When I can put in a summary it is much easier to follow instead of scrolling thru back.
In vin soloutions you can add a customer with no cell and still log a call.