Add the ability to fire the Prospect and Nurture AI agents | Feature Requests

Add the ability to fire the Prospect and Nurture AI agents

Adam Miller

Many customers specifically ask to avoid contact with AI agents, and we want to honor that. Firing Genius pulls Shelby off of a customer, but does not affect these two agents, which leads to specifically unwanted contacts.

rich hughes

Leading with 'this is xxxx, your virtual assistant, doesn't help either. The message should lead with 'this is (dealership name), and save the virtual assistant moniker for the end of the message. If I or anyone see a message with AI at the start, I almost instinctively delete and spam it without thinking or reading what the message is. All of this should be customizable at the dealer level anyway. Conservative client base that we have do not want to deal with AI at all.

Benjamin K

rich hughes wholeheartedly agree on this, especially since AI has been very increasingly well-known

Shelby Parker

Thanks for raising this, Adam Miller — totally hear you on the need to honor customers who explicitly want to avoid AI outreach. This is really helpful context. I’m sharing it with the team so we can review how “Firing Genius” should interact with the Prospect and Nurture agents as well, and we’ll follow up if we need any additional details from your side.