Add service bdc to mining filter
gathering votes
A
Alexis Sims-Owens
Add ability to sort customers by service bdc
J
Jacob Coleman
gathering votes
J
Jacob Coleman
Hi Alexis, thanks for the feature request! We'll continue to gather votes on this, and you'll receive any updates automatically.
A
Alexis Sims-Owens
Thanks for the reply!
- Service BDC needs its own filter like Sales 1&2 and BDC. There is a combination of ways service customers could be sorted: high repair orders, warranty expiration, or their level of website engagement with trade-in appraisal tools and blasts would be very helpful to name a few
- I am an Upgrade Specialist. Frequently, I would use this tool to monitor trends, prioritize calls and follow-up based on a service customer's interest.
- By having access to the service customer base using the mining tool, service BDC would have a much easier time not only upselling, but it would allow those in Aquisition roles to focus specifically on high-priority customers that are seeking out assistance in getting into a newer vehicle or selling vehicles in their fleet that we service.
Shelby Parker
Hey Alexis Sims-Owens, thanks for your feedback! I have a few more questions for you:
- What specific criteria should be used to sort customers by service BDC?
- How frequently do you anticipate using this sorting feature in your daily operations?
- Are there any specific outcomes or actions you expect to achieve by sorting customers in this way?