Add Phone Outcomes
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Javan Thomas
Say if you are looking at the Dashboard/Phone Dashboard and wanted to see what the results from the calls are instead of just the Calls in general. If I wanted to sort it out by 'Appointment Was Set' or 'Did Not Leave Voicemail' to see how many calls were legit or faked to complete workplan, or to see how they handle phone engagement when they get it.
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Shelby Parker
Great to hear your perspective, Javan Thomas! I have a few more questions for you:
- What specific outcomes or categories would you like to see in the Phone Dashboard?
- How would you prioritize these outcomes in terms of importance for your dealership's operations?
- Are there any specific metrics or data points you would like to track in relation to these phone outcomes?
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Javan Thomas
Shelby Parker
- All the selectable outcomes when you log a call.
- Being able to ascertain if it is true follow up, how they are gaining engagement, and if they are faking phone calls.
- No at the moment.