Add Notifications for Untracked Emails | Voters

Add Notifications for Untracked Emails

gathering votes

Drew Adler

As a User, I'd like to receive a Notification when I receive an email that goes to Untracked Emails. I'd like a Notification to both my sidebar and mobile app. I'd also like the option to toggle the Notifications on or off in My Settings like I can do with other Notifications.

Drew Adler

Merged in a post:

Untracked texts by user

Steve Lavigne

Having the untracked texts available is a great new feature. Having them available on a per user basis would be even better. Having them on a per user basis with smartphone alerts would be the best!

Drew Adler

Hey Steve Lavigne - each user has access to only their Unread Texts, versus a user with Store Data Access, who has access to all Untracked Texts. If you are seeing that is not the case please let us know here! For the time being, I am going to merge this request in with a notification to a user when they received an Untracked Text or Email.

Shelby Parker

Hiya Steve Lavigne, thanks for this post! I have a few more questions for you:

Could you please clarify what specific information you would like to see for each user in the untracked texts?
What kind of smartphone alerts are you envisioning for the untracked texts per user feature?
How frequently would you like these smartphone alerts to be sent?

Ersin Sivrican

Emails and text messages as well please. When a happy customer shares his/her salesperson's number with someone and when they send a message, we need that unlinked incoming text message to pop with a notification so we don't miss a potential referral sale.

Drew Adler

Merged in a post:

Notify me if I get an untracked email

D'Aundre DeMars

Send a push notification out when you receive an untracked email directly to your email

Drew Adler

Merged in a post:

Untracked E-Mails (Hard to find easily overlooked!)

Michael DiFeo

If customers email you from a different email address (in this case the wife emailed our manager instead of her husband who the deal is created under) the DriveCentric user is not notified that this happened. This should be added to our notifications.

Here are screengrabs on how to find this list if you aren't already looking. This back screen is also a good place to see everything going out and in to the CRM.

Shelby Parker

Hello Michael DiFeo! I have a few more questions for you:

Can you provide more details on how you would like to be notified when an email comes from a different address?
Are there specific criteria you would like us to use to identify these 'different' email addresses?
Would you like this feature to be optional or enabled for all users by default?

Michael DiFeo

Shelby Parker
I think that it anything that goes to Untracked E-Mails section should be given as a alert to whom the dealer wants to receive them (managers, bdc, ect.)
I thought you worked for me?

Drew Adler

Merged in a post:

Dedicated Email

AJ Alshati

It would be nice if there was an email tab where we can view all of our emails. I typically don't give out my Drivecentric email because unless I already have the customer in my CRM then it's really easy to miss (I have to go to messages then view all).

Kate Gallagher

Yes we are missing customers contacting us. Having to check these daily is too easy to forget since its at the bottom of the screen with no notification.

Drew Adler

Hey AJ Alshati - thank you so much for the feedback! We will continue to monitor this request and you will receive any updates automatically.

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