Add Notifications for Untracked Emails
gathering votes
Drew Adler
As a User, I'd like to receive a Notification when I receive an email that goes to Untracked Emails. I'd like a Notification to both my sidebar and mobile app. I'd also like the option to toggle the Notifications on or off in My Settings like I can do with other Notifications.
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Brian Moore
Love to get the notification so I don't have to hunt.
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Megan Terry
I agree ---this would be VERY helpful to the sales team!
Drew Adler
Merged in a post:
Untracked texts by user
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Steve Lavigne
Having the untracked texts available is a great new feature. Having them available on a per user basis would be even better. Having them on a per user basis with smartphone alerts would be the best!
Drew Adler
Hey Steve Lavigne - each user has access to only their Unread Texts, versus a user with Store Data Access, who has access to all Untracked Texts. If you are seeing that is not the case please let us know here! For the time being, I am going to merge this request in with a notification to a user when they received an Untracked Text or Email.
Shelby Parker
Hiya Steve Lavigne, thanks for this post! I have a few more questions for you:
- Could you please clarify what specific information you would like to see for each user in the untracked texts?
- What kind of smartphone alerts are you envisioning for the untracked texts per user feature?
- How frequently would you like these smartphone alerts to be sent?
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Ersin Sivrican
Emails and text messages as well please. When a happy customer shares his/her salesperson's number with someone and when they send a message, we need that unlinked incoming text message to pop with a notification so we don't miss a potential referral sale.
Drew Adler
Merged in a post:
Notify me if I get an untracked email
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D'Aundre DeMars
Send a push notification out when you receive an untracked email directly to your email
Drew Adler
Merged in a post:
Untracked E-Mails (Hard to find easily overlooked!)
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Michael DiFeo
If customers email you from a different email address (in this case the wife emailed our manager instead of her husband who the deal is created under) the DriveCentric user is not notified that this happened. This should be added to our notifications.
Here are screengrabs on how to find this list if you aren't already looking. This back screen is also a good place to see everything going out and in to the CRM.
Shelby Parker
Hello Michael DiFeo! I have a few more questions for you:
- Can you provide more details on how you would like to be notified when an email comes from a different address?
- Are there specific criteria you would like us to use to identify these 'different' email addresses?
- Would you like this feature to be optional or enabled for all users by default?
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Michael DiFeo
Shelby Parker
I think that it anything that goes to Untracked E-Mails section should be given as a alert to whom the dealer wants to receive them (managers, bdc, ect.)
I thought you worked for me?
Drew Adler
Merged in a post:
Dedicated Email
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AJ Alshati
It would be nice if there was an email tab where we can view all of our emails. I typically don't give out my Drivecentric email because unless I already have the customer in my CRM then it's really easy to miss (I have to go to messages then view all).
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