Add GIFs to NOTES area on customer profile.
gathering votes
Andy Carr
We use the notes area often to request that certain team members do follow up or try certain responses and to communicate ideas on doing a better job with the prospect. It would be nice to be able to use a little humor here the way we do in chat, etc. and add GIFs to those notes. I think it would affect the communication in the store in a more positive manner, keep things light-hearted and keep the team more upbeat and engaged which would only help generate more sales.
Drew Adler
gathering votes
Hello and thank you for your feedback! We'll monitor this request for additional votes and provide any updates along the way.
Andy Carr
I think that if it were possible you could try to limit them even just to "Way to go", "You rock", that sort of thing. PG rated of course and I don't see an issue as the notes area (for us at least) is used by variable operations and is not customer facing. I would not allow people to import images or GIFs but it seems like the ones in the texting area that we actually send customers never even seem to cause any issue. I can only speak for our store, but I think it would be used often. I think the biggest use would be an "atta boy" from the sales managers to the salespeople or BDC teams.
Shelby Parker
Great to hear your perspective, Andy Carr! I have a few more questions for you:
- Can you provide examples of the types of GIFs you would like to use in the notes area?
- How often do you anticipate using GIFs in the notes area?
- Do you see any potential issues with using GIFs in a professional setting?