Add "From" Filter under Past Activity | Voters

Add "From" Filter under Past Activity

Conner Kearse

When viewing the full activity, please add a "From Customer" option alongside All, Tasks, Logs, etc... This way we can quickly view instances where the customer replied or did something Inbound

Shelby Parker

Thanks for posting this, Conner Kearse — really appreciate the feedback. Totally see how a “From Customer” filter in Past Activity would make it much faster to spot inbound replies/actions. I’m sharing this with the team for review, and we’ll follow up if we need any additional details on your workflow or use case.