Add Ability to Filter the Sidebar & Unreplied to User-Specific
gathering votes
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Jizelle Bookhamer
It would be great that as I have access to the whole dealership to only see notification (messages and such) that are linked to my name vs everyone at the dealership. Same with new leads
Drew Adler
Merged in a post:
Filter Unreplied by 'My Messages' Separate from Dealership-Wide Unreplied
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Caroline Poe
Most of our store has store access and can see all unread messages. It gets cluttered and is easy to miss messages. Can you mimic the Notifications setup for messages? Instead of All and Mentions, have Messages (being mine) and Unread Messages (being the stores). This would be so helpful! Thank you.
Drew Adler
Merged in a post:
Unreplied message tab - settings
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Scott Stephens
Our Product Advisors have store access to see all leads and grab them.
Unfortunately there is no setting to filter seeing only their messages and replied messages on the left side tab.
Can you create a setting so that we can have our product advisors only see their messages to clients?
Feedback we have received, is that its "too busy", and includes a lot of conversations they don't need.
Our SM's will still need to see all chats, but we'd like a filter or setting restriction here for product advisors to use.
Thank you for your help!
Shawn Goebel
Merged in a post:
Have a separate place for My Unread Messages and the Store Unread Messages
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Caroline Poe
Our entire store has store access. The unread messages get cluttered and it is a mess to look at.
I want to see my Unread responses, and then I want to go to a separate tab to see the stores unread messages. Thank you!
Shelby Parker
Hey Caroline Poe, thanks for your feedback! I have a few more questions for you:
- Can you provide more details on how you envision the separation between your personal unread messages and the store's unread messages?
- Are there any specific features or functionalities you would like to see in the separate tab for the store's unread messages?
- Would you find it useful to have any additional sorting or filtering options within these separate tabs for unread messages?
Shelby Parker
Thank you for posting, Caroline Poe! I have a few more questions for you:
- Can you provide more details on how you envision the separation of your unread messages from the dealership's unread messages?
- Are there any specific features in the current Notifications setup that you would like to see in the Messages setup?
- How often do you encounter this issue of missing messages due to clutter?
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Shania Scott
yes PLEASE !
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Gabby Nankin
Yes please!!! It gets so chaotic trying to filter through messages when new ones pop up for other people and it refreshes to the top again. This is very frustrating. It would be such a great feature for users to be able to filter to view only their own responses.
Drew Adler
Merged in a post:
For those who can see all replies, tab for just yours
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Chelsie Cowart
For those users that can see all replies in the system in the left sidebar, it would be great if there was a tab that would just show that user's replies. This would help tremendously so that users are not missing their own replies.
Drew Adler
gathering votes
Drew Adler
Hello - thank you so much for the feedback! We are actively reviewing historical requests and categorizing them appropriately as additional community feedback is gathered. As updates occur, you will receive updates automatically!
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