Add a Permission to Restrict 'Ignore' a Message from a Customer | Voters

Add a Permission to Restrict 'Ignore' a Message from a Customer

planned

JJ Johnson

I would like to remove the ability to of clicking "Ignore" on a conversation from sales people. It would be a good restriction option to make available similar to not being able to delete a task.

Joseph Moncion St. Hilaire

I mean, it could be an option that you select the user you want to keep it, not a whole team/role.

Drew Adler

marked this post as

planned

Drew Adler

Merged in a post:

Ignore Button Restrictions

Stephanie Jacobs

We should be able to prevent salesmen from "Ignoring" messages. It should be a part of the permissions tab and permission groups.

Drew Adler

Merged in a post:

Permission Based Ignore Conversation Settings

Russell Blackstone

We would like to have the ability to revoke a sales perps to ignore a conversation. We are pressing towards 100% answer of customers communications and no fumbles.

Drew Adler

Merged in a post:

Permission to Ignore a Message

Frank Chelli

When a manager ignores it ignores for the salesman. This is a big problem. Lady says hello I would like to buy a car today. Manager ignores. I don't see the text until two weeks later she's like I purchased elsewhere. If they ignore it should be for them only not for all users.

Drew Adler

Merged in a post:

Ignore new communication

Anthony Trapal

Is there a way to turn off the ignore feature for my sales people?

Kimberly Lakey

We feel the ability to "Ignore Conversation" should be strictly permission based.

Alex Weidenbenner

Merged in a post:

Ability to Ignore a Message from Customer Card Activity or Conversations Tab

Chelsie Cowart

It would be nice to be able to hit ignore from the activity or conversation tab instead of just when you have the responses pulled up on the left.

Alex Weidenbenner

Merged in a post:

Ignoring texts/dismiss button

STEVEN WELLS

If ignoring a text is going to ignore all future communication with the customer, we should be able to dismiss the customer text alert. If we have come to a natural end to our conversation, I should not have to send another text just to get the alert to clear. This is a huge design flaw. Please fix it!

Shawn Goebel

Merged in a post:

Make ignoring conversations permission based

Megan Sutton

The ability to ignore customer replies should be strictly permission-based. Sales representatives should not have the option to dismiss or bypass replies simply to avoid a customer.

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