Add a Permission to Restrict 'Ignore' a Message from a Customer
complete
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JJ Johnson
I would like to remove the ability to of clicking "Ignore" on a conversation from sales people. It would be a good restriction option to make available similar to not being able to delete a task.
Michele McCoy
updated the status to
complete
Good news! "Ignore" is now permission based. You can find the new permission under Store Settings -> Permission Groups -> Messages.
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Andy Hitzemann
I would argue managment ignoring communications to a sales person should also give automatic notifcations to the sales person. Context and, more importantly, time is lost digging through the stream of consciousness.
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Alex Weidenbenner
Merged in a post:
Give the ability to turn off ignoring conversations for sales people
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MATT PAGELS
Make it so we can turn off the ability for sales people to ignore conversations
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Joseph Moncion St. Hilaire
I mean, it could be an option that you select the user you want to keep it, not a whole team/role.
Drew Adler
updated the status to
planned
Drew Adler
Merged in a post:
Ignore Button Restrictions
S
Stephanie Jacobs
We should be able to prevent salesmen from "Ignoring" messages. It should be a part of the permissions tab and permission groups.
Drew Adler
Merged in a post:
Permission Based Ignore Conversation Settings
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Russell Blackstone
We would like to have the ability to revoke a sales perps to ignore a conversation. We are pressing towards 100% answer of customers communications and no fumbles.
Drew Adler
Merged in a post:
Permission to Ignore a Message
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Frank Chelli
When a manager ignores it ignores for the salesman. This is a big problem. Lady says hello I would like to buy a car today. Manager ignores. I don't see the text until two weeks later she's like I purchased elsewhere. If they ignore it should be for them only not for all users.
Drew Adler
Merged in a post:
Ignore new communication
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Anthony Trapal
Is there a way to turn off the ignore feature for my sales people?
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Kimberly Lakey
We feel the ability to "Ignore Conversation" should be strictly permission based.
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