Add a Permission to Ignore a Message from a Customer | Voters

Add a Permission to Ignore a Message from a Customer

gathering votes

JJ Johnson

I would like to remove the ability to of clicking "Ignore" on a conversation from sales people. It would be a good restriction option to make available similar to not being able to delete a task.

Shawn Goebel

Merged in a post:

Make ignoring conversations permission based

Megan Sutton

The ability to ignore customer replies should be strictly permission-based. Sales representatives should not have the option to dismiss or bypass replies simply to avoid a customer.

Drew Adler

Merged in a post:

Permissions - DO NOT IGNORE

Annie Lam

Please add in the button DO NOT IGNORE - Do not want anyone to just click ignore conversations

N Abboud

I agree with your suggestion. Removing the ‘Ignore’ option would help ensure accountability, similar to the restriction on deleting tasks.”

Jennifer Emch

Disabling Ignore - If you can create the ability to disable the ignore button on inbound button please.

Drew Adler

Merged in a post:

disabling the ignore messages feature

Elizabeth Hernandez

Can we have the ability to disable the ignore button on inbound messages, please?

Drew Adler

Merged in a post:

IGNORE BUTTONE

Nima Masoudian

I want to be able to to turn off the ignore button for the staff and prevent them from ignoring the unresponsive text.

Shelby Parker

Hey Nima Masoudian, thanks for your feedback! I have a few more questions for you:

Can you clarify which specific roles or staff members you would like to restrict from using the ignore button?
Are there any specific conditions or scenarios where you would like the ignore button to be disabled?
Would you like this feature to be permanent or should there be an option to enable or disable this restriction?

Connor Henkel

yes can we please add this feature. It is a necessity

Jimmy Conaway

This would be a great feature to add for sales people. Having the management team able to clear messages would be beneficial because then sales people couldnt ignore them and then forget about them.

Chris Leslie

Make it so

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