Add a Permission to Ignore a Message from a Customer | Voters

Add a Permission to Ignore a Message from a Customer

gathering votes

JJ Johnson

I would like to remove the ability to of clicking "Ignore" on a conversation from sales people. It would be a good restriction option to make available similar to not being able to delete a task.

Kimberly Lakey

We feel the ability to "Ignore Conversation" should be strictly permission based.

Alex Weidenbenner

Merged in a post:

Ability to Ignore a Message from Customer Card Activity or Conversations Tab

Chelsie Cowart

It would be nice to be able to hit ignore from the activity or conversation tab instead of just when you have the responses pulled up on the left.

Alex Weidenbenner

Merged in a post:

Ignoring texts/dismiss button

STEVEN WELLS

If ignoring a text is going to ignore all future communication with the customer, we should be able to dismiss the customer text alert. If we have come to a natural end to our conversation, I should not have to send another text just to get the alert to clear. This is a huge design flaw. Please fix it!

Shawn Goebel

Merged in a post:

Make ignoring conversations permission based

Megan Sutton

The ability to ignore customer replies should be strictly permission-based. Sales representatives should not have the option to dismiss or bypass replies simply to avoid a customer.

Drew Adler

Merged in a post:

Permissions - DO NOT IGNORE

Annie Lam

Please add in the button DO NOT IGNORE - Do not want anyone to just click ignore conversations

N Abboud

I agree with your suggestion. Removing the ‘Ignore’ option would help ensure accountability, similar to the restriction on deleting tasks.”

Jennifer Emch

Disabling Ignore - If you can create the ability to disable the ignore button on inbound button please.

Michele McCoy

Merged in a post:

Ignore Message/Email button

Miguel Martinez

Currently, we only have the option to ignore a chat from the message bar. It would be beneficial to have an "Ignore" option within the customer card as well. Since the timeline already stamps who ignored the chat, this can be easily managed.
This feature would be especially helpful for my BDC team, allowing them to clean up chats that have been tagged to another employee for follow-up. As the manager, I would be able to check the "Ignored Messages" group in messaging to ensure proper follow-up is being completed.
Thank you for considering this improvement.

Shelby Parker

Hiya Miguel Martinez, thanks for this post! I have a few more questions for you:

How frequently does your BDC team encounter the need to ignore messages from the customer card?
Would you like any specific notifications or alerts when a message is ignored from the customer card?
Are there any specific criteria or conditions under which a message should be ignored from the customer card?

Drew Adler

Merged in a post:

Ability to Ignoring a message from the Customer Card

Kaity Duerr-Nedrow

Having a button to ignore the message while in the profile instead of having to click out of it and open either message tab would be convenient.

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