Add a permission to Ignore a Message from a Customer | Voters

Add a permission to Ignore a Message from a Customer

gathering votes

JJ Johnson

I would like to remove the ability to of clicking "Ignore" on a conversation from sales people. It would be a good restriction option to make available similar to not being able to delete a task.

Drew Adler

Merged in a post:

disabling the ignore messages feature

Elizabeth Hernandez

Can we have the ability to disable the ignore button on inbound messages, please?

Drew Adler

Merged in a post:

IGNORE BUTTONE

Nima Masoudian

I want to be able to to turn off the ignore button for the staff and prevent them from ignoring the unresponsive text.

Shelby Parker

Hey Nima Masoudian, thanks for your feedback! I have a few more questions for you:

Can you clarify which specific roles or staff members you would like to restrict from using the ignore button?
Are there any specific conditions or scenarios where you would like the ignore button to be disabled?
Would you like this feature to be permanent or should there be an option to enable or disable this restriction?

Connor Henkel

yes can we please add this feature. It is a necessity

Jimmy Conaway

This would be a great feature to add for sales people. Having the management team able to clear messages would be beneficial because then sales people couldnt ignore them and then forget about them.

Chris Leslie

Make it so

Shawn Goebel

marked this post as

gathering votes

Shawn Goebel

JJ Johnson Thank you for the feature request! I am going to move this one to Gathering Feedback to see what other users think about this request! Thank you again for the feature request and have a great day!

Mike Davenport

It is not advisable to engage in an endless conversation loop with a customer, as it can be perceived as unprofessional. Similarly, prompting a customer to respond after they have expressed their agreement with a thumbs-up emoji or a simple "ok" can be considered socially unacceptable. This issue seems to be more related to training and communication guidelines rather than a software problem.

Lindsay Jones

I think making this permission-based would be a good idea!

Jade Baumgardner

I think this would be a great idea IF we added the option to react to the comment.

Emily Baker

Lindsay Jones: I agree with it being permission based! Some chats, even from sales people do not warrant any kind of response, but if it was permission based, it would keep chats from going unanswered and would also allow manager capability to ignore chats that don't need responding!

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