Add a metric for engagement on the initial Phone Call on an unanswered lead
under review
T
Thomas Agresti
key metric is answer rate for 1st time internet lead click to calls. I don't see that metric.
Shawn Goebel
under review
Shawn Goebel
Thomas Agresti Thank you for the feature request! Are you wanting to see the percentage Customer's answer the initial Phone Call on an unanswered lead? Just wanted to make sure I am understanding this request!
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Thomas Agresti
Shawn Goebel: fair question, exactly. Prior to any engagement.
Shawn Goebel
Thomas Agresti: Thank you sir! Appreciate the information!
Shelby Parker
Thank you for posting, Thomas! I have a few more questions for you:
- Can you provide more details on how you would like the answer rate to be calculated?
- Are there any specific parameters or factors you want to be considered in the answer rate metric?
- Would you like this metric to be displayed in a specific section or integrated within existing metrics?