Add
B
Brandon Chittenden
Add a Declined Call or Hung Up as an Option for Call Result
Ivonne Travieso
Yes!
B
Brandon Chittenden
1) Declined is for all of these people now that have a call screening system that asks who you are and what you're calling about and then they decline even allowing a voicemail and it hangs up on you.
Hang Up is just that - they hung up on you mid-voicemail or when you started talking to them after they answered.
2) All call types it should be available.
3) Definitely Attempted Contact.
Shelby Parker
Thanks for the suggestion, Brandon Chittenden — totally see how having “Declined Call” and/or “Hung Up” as call results could make logging a lot clearer. To make sure we capture this the right way, can you share a bit more context on: (1) when you’d pick “Declined Call” vs “Hung Up” (who declined/hung up, and at what point in the call), (2) where you need these options to show up (manual call logging, after a dialer call ends, or both), and (3) how you’d want those outcomes to roll up in reporting/metrics (e.g., attempted contact vs no contact, or something else)?