Thanks for raising this, Mason Huckaby — totally get how those “reply to everything” threads can create a lot of noise. Quick couple questions so we can make sure we’re solving the right thing: where in DriveCentric are you running into this most (texting vs email vs chat), and are you looking to acknowledge inbound messages specifically there? When you say “acknowledge a message exists,” is the main goal to clear unread/notifications, let teammates know it’s been seen/handled, or send a lightweight/automatic response back to the customer? And for quick replies like “Okay,” would a good outcome be marking it read/handled without responding, or firing off a short canned reply to the customer?